Privacy
Policy

Billy Bishop Toronto Travel Services Inc. ("Billy Bishop Toronto", "we", "us", "our") is the data controller responsible for your personal information. We operate the website https://www.billybishoptoronto.com/ and provide premium airport and travel services for FIFA World Cup 2026 Canada.

Our registered address is: 100 Queen Street West, Suite 2600, Toronto, Ontario, M5H 2N2, Canada.

For all privacy-related queries, contact our Data Protection Officer at privacy@billybishoptoronto.com.

We collect personal information that you provide directly to us, as well as data generated automatically when you use our platform.

Information you provide:

• Full name, email address, phone number and nationality
• Passport or driving licence number (for applicable services)
• Flight number, travel dates, and airport preferences
• Payment card details (processed securely via our PCI-DSS certified payment partner)
• Special requests, dietary requirements and accessibility needs

Information collected automatically:

• IP address, browser type, device type and operating system
• Pages visited, session duration, and clickstream data
• Cookie identifiers and similar tracking technologies
• Location data (if permitted by your device settings)

We use your personal information for the following purposes:

• Service delivery — to process bookings, confirm reservations, dispatch drivers and porters, and communicate service updates
• Account management — to create and maintain your Billy Bishop Toronto account and booking history
• Customer support — to respond to your queries and resolve complaints
• Safety & security — to verify identity for applicable services and prevent fraud
• Legal compliance — to meet our obligations under Canadian and applicable international law
• Marketing — to send you relevant offers and updates, where you have given consent
• Service improvement — to analyse usage patterns and improve our platform and offerings

Under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws, we process your data on the following legal bases:

• Contract performance — to fulfil bookings you have placed with us
• Legitimate interests — for fraud prevention, analytics, and improving our services
• Consent — for marketing communications and non-essential cookies
• Legal obligation — to comply with applicable laws and regulatory requirements

We do not sell your personal data. We may share it only in the following circumstances:

• Service partners — licensed transfer operators, lounge operators, hotel partners, and car rental providers needed to fulfil your booking
• Payment processors — Stripe Inc. for secure payment handling
• Technology providers — cloud hosting, analytics, and CRM platforms bound by data processing agreements
• Legal authorities — where required by law, court order, or government request
• Business transfers — in the event of a merger, acquisition, or sale of assets

All third parties are required to maintain appropriate security standards and to use your data only for the purposes for which it was shared.

Billy Bishop Toronto operates primarily in Canada. Some of our service partners and technology providers may process your data outside Canada, including in the United States, European Union, or other jurisdictions.

Where data is transferred internationally, we ensure appropriate safeguards are in place, including standard contractual clauses, adequacy decisions, or equivalent legal mechanisms as required under PIPEDA.

We retain your personal data only for as long as necessary to fulfil the purposes described in this policy, or as required by law:

• Booking records — 7 years (for tax and accounting compliance)
• Account data — for the duration of your account plus 2 years after closure
• Marketing preferences — until you withdraw consent
• Website analytics data — up to 26 months

After the applicable retention period, your data is securely deleted or anonymised.

Under PIPEDA and applicable provincial laws, you have the following rights regarding your personal data:

• Access — request a copy of the personal data we hold about you
• Correction — request correction of inaccurate or incomplete data
• Withdrawal of consent — withdraw consent for marketing at any time
• Complaint — lodge a complaint with the Office of the Privacy Commissioner of Canada
• Deletion — request deletion of your data where there is no legal basis for continued processing

To exercise any of these rights, contact us at privacy@billybishoptoronto.com. We will respond within 30 days.

We use cookies and similar technologies to operate our website and improve your experience. For full details, please see our Cookie Policy.

You can manage your cookie preferences at any time via your browser settings or our cookie consent banner.

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

• Email: privacy@billybishoptoronto.com
• Phone: +1 (800) 2026-FIFA
• Post: Data Protection Officer, Billy Bishop Toronto Travel Services Inc., 100 Queen Street West, Suite 2600, Toronto, Ontario, M5H 2N2, Canada